Job Description
Job Description
Job Summary:
We are seeking a highly motivated and relationship-driven Account Manager to oversee and grow our existing client accounts. This role focuses on nurturing current business relationships, ensuring client satisfaction, identifying growth opportunities, and expanding account value over time. The ideal candidate excels at building trust, understanding client needs, and providing solutions that create long-term partnerships.
Key Responsibilities:
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Serve as the primary point of contact for a portfolio of existing clients
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Maintain strong, long-term relationships to ensure customer satisfaction and retention
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Understand client goals, challenges, and business cycles to provide proactive support
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Identify upsell, cross-sell, and service expansion opportunities within accounts
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Collaborate with internal departments (e.g., operations, recruiting, customer service) to ensure timely and effective delivery of services
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Monitor account performance and provide regular updates and insights to clients
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Resolve client issues with urgency and professionalism
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Prepare and present account reviews, proposals, and performance metrics
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Meet or exceed account growth and retention goals
Qualifications:
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Proven experience in account management, client services, or relationship-based sales
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Strong interpersonal and communication skills
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Strategic thinker with a customer-first mindset
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Ability to multitask and manage multiple accounts simultaneously
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Comfortable analyzing data and using metrics to guide decisions
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Proficient in CRM tools and Microsoft Office Suite
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[Preferred] Experience in [industry-specific software or tools]
Company Description"Locally owned and operated, Express Employment Professionals is a staffing agency in Milwaukee, WI that continually exceeds expectations by providing staffing and direct hire services to local businesses while also assisting job seekers in finding quality employment in our community.
Company Description
"Locally owned and operated, Express Employment Professionals is a staffing agency in Milwaukee, WI that continually exceeds expectations by providing staffing and direct hire services to local businesses while also assisting job seekers in finding quality employment in our community.