It’s an iconic image from the middle of the 20th century: a telephone operator sitting at a...
Articles - Customer Service
9 tips for handling difficult customers
Every business, in every sector, in every industry, is filled with difficult clients or customers...
The 4 cornerstones of great customer service
Chances are, if you’re interviewing for a position in customer service—whether as a customer...
Develop a solid career in customer service
So you’ve decided customer service is the career for you! That’s great news, particularly if...
Common interview questions when applying to a call center (and...
Whether they take orders or offer customer service, call centers are all fairly similar. So there...
How to Become a Technical Support Engineer
With almost every industry and company going as digital as possible these days, technical problem...
Your Complete Guide to the Best Customer Service Jobs
Pop quiz! Customer service is not a job for: (A) the faint of heart (B) impatient people (C) people...
Top 10 Skills You Need for a Career in Customer Service
You may think customer service jobs are a breeze, but if you’ve never had one, you might be in...