Are you looking for your next great job opportunity? If so, then you may want to consider a...
Articles - Customer Service
Customer service skills every employee needs
If you work with clients on a regular basis, you always need to be on your game. Being good at...
The top 12 hottest customer service jobs
Now more than ever, customer service jobs are in the spotlight. How many times have you seen a bad...
Should you still consider becoming a telephone operator?
It’s an iconic image from the middle of the 20th century: a telephone operator sitting at a...
9 tips for handling difficult customers
Every business, in every sector, in every industry, is filled with difficult clients or customers...
The 4 cornerstones of great customer service
Chances are, if you’re interviewing for a position in customer service—whether as a customer...
Develop a solid career in customer service
So you’ve decided customer service is the career for you! That’s great news, particularly if...
Common interview questions when applying to a call center (and...
Whether they take orders or offer customer service, call centers are all fairly similar. So there...